Received a Faulty Item?Updated 2 months ago

We’re sorry to hear you’ve received a faulty item. We take great pride in offering quality, sustainable pieces, and we sincerely apologize your recent order did not meet these standards.

To help sort this out, please contact our Customer Care team and provide the following information, so we can help correct this for you as quickly as possible:

What We Need From You

To speed up the resolution process, please provide in this live chat the following:

• A clear photo of the fault
  • Try to capture the faulty area up close.
  • Please note: We require a photo of the garment to deem any items faulty.
• A brief description of the issue
  • Let us know what’s wrong (e.g., hole in the seam, stain, broken zipper).
• The location of the fault on the garment
  • Example: "Bottom left hem" or "Back of the neckline near the tag."
• Confirmation if the item has been worn or washed
  • This helps us assess the fault and the situation more accurately.

We know how disappointing it is to receive something that isn’t quite right. Thank you for your patience and for giving us the opportunity to make it right. We’re committed to ensuring you're completely happy with your experience.