Things don't always go to plan, and we're here to help if they don't.

Things don&#x2019;t always go to plan, and we&apos;re here to help if they don&apos;t. <hr><h3 data-start="347" data-end="385" id="online-orders---30-day-returns">Online Orders - 30 Day Returns&#xA0;</h3><ul data-start="387" data-end="680"><li style="font-size: 12px;">You have 30 days from the date of delivery to return your online purchase.</li><li style="font-size: 12px;">All returned items must be:<ul style="font-size: initial;"><li style="font-size: 12px;">In original condition</li><li style="font-size: 12px;">Unworn and unwashed</li><li style="font-size: 12px;">With original tags attached</li></ul></li><li style="font-size: 12px;" id="isPasted">Sale items are considered final sale and are unable to be returned.&#xA0; Please note, if you are shopping with us from the UK, you are able to return sale items within 30 days from delivery for a refund. All items must be in original condition, unworn and unwashed, with the original tags attached. &#xA0;</li></ul><hr><h3 id="in-store-purchases---14-day-returns">In-store Purchases - 14 Day Returns</h3><ul><li style="font-size: 12px;">Store purchases can only be returned in-store, and to the store location within the same country where they were originally purchased.</li><li style="font-size: 12px;">In-store purchased must be returned within 14 days and are eligible for an exchange or refund to the original payment method used.&#xA0;</li><li style="font-size: 12px;" id="isPasted">All returned items must be:<ul style="font-size: initial;"><li style="font-size: 12px;">In original condition</li><li style="font-size: 12px;">Unworn and unwashed</li><li style="font-size: 12px;">With original tags attached</li></ul></li></ul><hr>Important Notes<ul data-start="925" data-end="1082"><li style="font-size: 12px;">Returns that don&#x2019;t meet the conditions outlined above may not be accepted.</li></ul><hr>Non-returnable items<ul><li style="font-size: 12px;">Earrings and lip care products: Due to sanitary and hygiene reasons, we are unable to offer returns for earrings and lip care products.</li><li style="font-size: 12px;">Fragrances: You spray, it stays (with you). Fragrances must remain sealed and in the original packaging. Moral of the story? Sniff test in store to be sure.</li><li style="font-size: 12px;">Swimsuits: All swimsuits must be tried on wearing undergarments, the protective hygiene strip must remain in place and will not be accepted if removed or altered.&#xA0;</li></ul>For more information on our Returns Policies and options, please visit our Returns page here: <a data-fr-linked="true" href="https://dissh.com/pages/returns">https://dissh.com/pages/returns</a>If you have any questions or need assistance, our team is always here to help. Please reach out to our&#xA0;<a href="https://dissh.com/pages/contact">Customer Service</a>&#xA0;team via Email or Live Chat.

What is your return policy?

Not quite right? No worries, we’re here to make returns easy.

<h3 data-start="204" data-end="231" id="isPasted">How Do I Make a Return?</h3>Not quite right? No worries, we&#x2019;re here to make returns easy.<hr data-start="365" data-end="368"><h3 data-start="370" data-end="388" id="online-purchases"> ONLINE PURCHASES</h3>Online orders can be returned via our&#xA0;<a href="https://dissh.com/pages/returns">online returns page</a>. Return OptionsWhen lodging your return online, you&#x2019;ll have the following options:<ul><li data-start="454" data-end="584">Instant Refund via Refundid (US Only) Eligible customers residing in the US with a US order number, may be able to receive an instant refund before the item is received at our warehouse. Review Refundid&apos;s <a href="https://www.refundid.com/us/terms-and-conditions" title="Refundid Term&apos;s &amp; Conditions" style=" text-decoration: underline;" id="isPasted">terms and conditions</a> including eligibility criteria.</li><li data-start="588" data-end="700">Standard Refund Receive your refund within 5 business days of your return arriving at our warehouse. </li></ul>Note: Sale items&#xA0;are considered final sale and are unable to be returned.&#xA0;If you are shopping with us from the UK, you are able to&#xA0;return sale items within 30 days from delivery for a refund. <h3 data-start="899" data-end="922" id="return-label--cost"> Return Label &amp; Cost</h3>A return shipping label can be purchased when lodging your return via the portal. Return shipping costs apply and are shown during the return process, via our&#xA0;<a href="https://dissh.com/pages/shipping">shipping page</a> How long do I have to post back my return item?Once you lodge your return via the Refundid portal, your return item must be shipped with your local postal or courier service within the next 7 days. Returns that haven&#x2019;t been lodged within this timeframe will be automatically cancelled.<h3 data-start="204" data-end="233" id="garment-return-conditions"> Garment Return Conditions</h3>To be eligible for a return, all items must meet the following requirements:<ul><li data-start="315" data-end="343">Be in original condition</li><li data-start="346" data-end="373">Unworn and unwashed</li><li data-start="376" data-end="411">Have all original tags attached</li></ul>If any returned item does not meet these conditions, it may be sent back to you, and an additional return shipping fee may apply.<h3 data-start="1093" data-end="1112" id="important-notes">Important Notes</h3><ul><li data-start="1116" data-end="1200">Items purchased in-store cannot be returned via the online returns portal.</li><li data-start="1203" data-end="1298">Please ensure your return meets all eligibility requirements as outlined in our returns policy.</li></ul>All returns must also comply with our&#xA0;<a href="https://dissh.com/pages/returns" target="_blank" rel="noopener noreferrer">Online Returns Policy</a>.<hr><h3 id="instore-purchases"> INSTORE PURCHASES</h3>If you purchased an item in-store and need to return it, we&#x2019;ve outlined the options below to help guide you through the process.<h3 data-start="315" data-end="339" id="in-store-returns-us-only"> In-Store Returns (US only)</h3><ul><li>In-store purchases must be returned to a store location within the same country where they were originally purchased.</li><li>Items must be returned in unworn condition with original tags attached within 14 days of the purchase date. &#xA0;</li><li>In-store purchase are eligible for an exchange or refund to the original payment method used. &#xA0;</li><li>We are unable to process online order returns in-store at this current time, please refer to the online order returns information.</li></ul><hr>If you have any questions or need help with your return, please don&#x2019;t hesitate to reach out to our <a href="https://dissh.com/pages/contact">Customer Service</a> team via email or live chat.

How do I make a return?

<main id="isPasted"><article><h3 data-start="361" data-end="412" id="how-long-will-it-take-to-process-my-return">How Long Will It Take to Process My Return?</h3>Once we receive your return at our warehouse, we aim to process it as quickly as possible. Here&#x2019;s what you can expect:<ul><li>Processing Time: Returns are typically processed within 5 business days of arriving at our warehouse.</li><li>Business Days Only: Please note that this timeframe does not include public holidays or weekends.</li><li>Processing may take slightly longer if your return is received during a promotional period.</li></ul><h3 data-start="844" data-end="894" id="what-happens-after-my-return-is-processed">What Happens After My Return is Processed?</h3>After we process your return, we&#x2019;ll issue your refund in line with our <a href="https://dissh.com/pages/returns" style=" text-decoration: none;">returns policy</a>. A confirmation email will be sent to the email used to place the original order.&#xA0;<ul><li>Full Price Items: If the item was purchased at full price, we&#x2019;ll refund the amount to your original payment method</li><li>Full Price Item with a promotional code/discount: If you have purchased a full-price item with a promotional code, it is still classified as a full-price item on a temporary promotion and is eligible for a refund at the value for which it was purchased.</li><li>Sale Items: If the item was purchased on sale, it is considered a final sale and is unable to be returned.&#xA0;Please note, if you are shopping with us from the UK, you are able to&#xA0;return sale items within 30 days from delivery for a refund.&#xA0; </li></ul><h3 data-start="1326" data-end="1383" id="what-to-do-if-my-return-hasnt-been-processed-yet">What to Do If My Return Hasn&#x2019;t Been Processed Yet</h3>If it&#x2019;s been longer than 5 business days since your return tracking shows as delivered to our warehouse, we&#x2019;re here to help. Please follow these steps:<ul><li>Check Your Tracking: First, confirm that the return tracking shows as delivered to our warehouse.</li><li>Reach Out to Us: If your return was delivered more than 5 business days ago and it hasn&#x2019;t been processed, please contact our team with your order number and return tracking number.</li><li>We&#x2019;ll look into it right away and let you know what&#x2019;s going on.</li></ul><h3 data-start="1920" data-end="1945" id="how-to-contact-us">How to Contact Us</h3>You can reach out to our&#xA0;<a href="https://dissh.com/pages/contact">Customer Service</a>&#xA0;team via email or live chat, Monday to Saturday.</article></main><footer><div data-testid="footer"> </div></footer>

How long will it take to process my return?

If you need a different size, style or color

Not the one? It happens. We know you&#x2019;ll find something else you&#x2019;ll love.Currently, we are unable to offer exchanges for items. However, if you need a different size, style, or color, here&#x2019;s what you can do:<hr><h3 data-start="392" data-end="427" id="how-to-get-a-different-item">How to Get a Different Item</h3><ul><li data-start="432" data-end="498">Repurchase the item you want in the new size, style, or color.</li><li data-start="502" data-end="602">Return your original order for a refund or gift card, via our online <a href="https://dissh.com/pages/returns" target="_blank" rel="noopener noreferrer">Returns Portal</a> in line with our&#xA0;<a data-start="582" data-end="601" rel="noopener noreferrer" href="https://dissh.com/pages/returns" target="_blank">Returns Policy</a></li></ul>While we don&#x2019;t offer exchanges, we&#x2019;re confident that you&#x2019;ll find something else that&#x2019;s perfect for you. If you need any help with selecting a new item, our team is happy to assist.

Do you offer exchanges?

Not the item you ordered? Lets get this sorted for you!

<h3 data-start="201" data-end="441" id="isPasted">Not the item you ordered? &#xA0;Lets get this sorted for you!</h3>We&apos;re sorry to hear you received the wrong item or size in your DISSH order. We understand how frustrating this can be, and we&#x2019;re here to make things right as quickly and smoothly as possible.Here&#x2019;s what to do next:To help us resolve this for you as quickly as possible, could you please reach out to our <a href="https://dissh.com/pages/contact">Customer Service</a> team via email or live chat and provide:<ul><li data-start="676" data-end="716">Order number (if ordered online)</li><li data-start="676" data-end="716">A clear image of the item you received</li><li data-start="719" data-end="776">A photo of the swing tag (the tag attached to the item)</li><li data-start="779" data-end="855">A photo of the garment label showing the size (usually sewn inside the item) </li></ul>Once we have these details, our team will assist you with the next steps.

Incorrect Item Received

Received a faulty item?  We're here to help!

We&#x2019;re sorry to hear you&#x2019;ve received a faulty item. We take great pride in offering quality, sustainable pieces, and we sincerely apologize your recent order did not meet these standards.To help sort this out, please contact our&#xA0;<a href="https://dissh.com/pages/contact">Customer Care</a>&#xA0;team and provide the following information, so we can help correct this for you as quickly as possible:<h3 data-start="399" data-end="428" id="what-we-need-from-you">What We Need From You</h3>To speed up the resolution process, please provide in this live chat the following:<ul><li data-start="499" data-end="531">A clear photo of the fault<ul><li data-start="536" data-end="621">Try to capture the faulty area up close.</li><li data-start="536" data-end="621">Please note: We require a photo of the garment to deem any items faulty.</li></ul></li><li data-start="624" data-end="662">A brief description of the issue<ul><li data-start="667" data-end="739">Let us know what&#x2019;s wrong (e.g., hole in the seam, stain, broken zipper).</li></ul></li><li data-start="742" data-end="788">The location of the fault on the garment<ul><li data-start="793" data-end="859">Example: &quot;Bottom left hem&quot; or &quot;Back of the neckline near the tag.&quot;</li></ul></li><li data-start="862" data-end="916">Confirmation if the item has been worn or washed<ul><li data-start="921" data-end="986">This helps us assess the fault and the situation more accurately.</li></ul></li></ul><hr>We know how disappointing it is to receive something that isn&#x2019;t quite right. Thank you for your patience and for giving us the opportunity to make it right. We&#x2019;re committed to ensuring you&apos;re completely happy with your experience.

Returns & Exchanges

What is your return policy?

How do I make a return?

How long will it take to process my return?

Do you offer exchanges?

Incorrect Item Received

Received a Faulty Item?